Suncoast Web Solutions
Online Reputation

What Do I Do When Things Go Wrong?

And they will. With all the goodwill in the world, mistakes happen, customers complain, and suddenly your good reputation is in jeopardy.

That’s when you need professional Online Reputation Management. And we can help you with that.

Online Reputation Management is about restoring trust and customer loyalty in your brand. It’s no easy feat! Getting back unhappy customers is a major challenge. But here’s why it’s so important:

  • Around 25% of an organisation’s market value is directly linked to its reputation
  • Building trust is the primary focus of most marketing campaigns
  • 85% of your potential customers will research online before making a purchase
  • Customers will generally pay more for products from a business with a good reputation

Don't Risk It

Want an example? Okay. Remember that shocking news footage of a passenger being dragged off of a United Airlines flight? It went viral.

Result? The company’s share prices plummeted. At one point, their value dropped AU$800 million. And since that fateful day, the media has reported every piece of negative news it could find about the company.

Don’t let that happen to you! Talk to us now about managing your online reputation.

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