Privacy Policy

Data Collection

1.1 Sources of Information

Information that is collected by us is stored in house at a “secure location.” The information cannot be accessed by any third party organisation separate to the service provider. This information is collected from the following resources:

i) The use of the service provider website
ii) Application forms and affiliate’s
iii) Resellers (If applicable)
iv) Third Parties
v) Any place where the information is publicly listed or available
vi) Other sources where legally required to do so.

1.2 Use of Private Information

This information is used at the service provider’s discretion. The instances where it will be commonly used is as follows:

i) Identify you for access to our services
ii) Provide you with all documentation related to the service provider
iii) Protection from fraud
iv) To contact the customer
v) Provide information relating to the service provider or its services
vi) Marketing purposes (sending out information related to products / services offered by us only)
vii) Test and develop services and information systems
viii) Management of services and other related purposes to improve the services offered
ix) Research purposes

1.3 Information Sharing

We do not at any time sell or pass on your personal information to any third party organisation but reserve the right to share it with related companies as defined by the National Privacy Act 1988 (commonwealth).

We may disclose/retrieve details from credit, fraud or debt recovery agencies for verification of details. This may also be used for debt reporting.

We reserve the right to disclose information relating to you to a governing authority or other organisations that are required by law.

Our advisors including accountants, auditors, lawyers may access this information to assist in any transaction to help manage corporate risk and funding.

1.4 Information accuracy

The information disclosed by the customer is what we have on file. If the information is not correct and any documentation that is sent is not received by the customer; it is not the service provider’s responsibility for any loss of service or any other costs or consequences in relation to the incorrect information being supplied.

This information needs to be updated by the customer where applicable. We will take all precautions to ensure your information is not misused, loss or obtained by unauthorised access. We take no responsibility for any damage, if any, in the case that the information is obtained in a fraudulent manner.

1.5 Removal of Information

If at any time you wish to have details removed from our database(s) we will do so unless the information prevents us from contacting you while any service(s) provided are being used by the customer.

1.6 Privacy Control

We do take the information you provide us as confidential and will do our best to maintain the integrity of the security of the information. If you feel that this has been compromised by the service provider you can contact us by emailing [email protected]

1.7 Authorised persons

You may at anytime authorise someone to have restricted access to your account details. This has to be provided in writing and posted to the address specified on the documentation issued by the service provider. Access can be removed at anytime you wish.

Security

3.1 Unauthorised access

We are committed to protecting your privacy and will take all reasonable steps to ensure that the information we collect is protected from loss, misuse, unauthorised access, modification and disclosure. We maintain our servers in a controlled and secure environment. Constant changes to the internet and technology mean that we cannot guarantee that data transmission is 100% secure, or safe from attack by unauthorised intruders.

*If you choose to submit the information in any other way on our website we will not be able to ensure that it is 100% secure nor safe to use.

3.2 Submission of information

We offer a service where you can elect to provide your details via our secure connection which encrypts the information you send. You can do this by using a username and password supplied at your request. It is safe to transmit your credit card number over the internet, although no data transmission can be absolutely guaranteed as secure. This encryption is only available if you choose to use such technology.

A Word From Our Customers

    
 
 
         
   Dean Hore 
 
 
 
 Trustindex verifies that the original source of the review is Google. We've been using Suncoast Web Solutions for approximately 20 years now. The service we've received over that time has been second to none. Neil and his team have at all times, assisted us as we expanded, nothing was a problem, and always done in a very timely manner. I couldn't recommend them any high enough.
  
 
        
   Tomohiro Akutsu 
 
 
 
 Trustindex verifies that the original source of the review is Google. ⭐️⭐️⭐️⭐️⭐️ – Exceptional IT Expertise & Business Support Neil at Suncoast Web Solutions is truly outstanding. As someone with an IT background myself, I can confidently say that Neil’s depth of technical knowledge is on another level. His decades of experience shine through in every piece of advice he gives—always accurate, relevant, and tailored to the situation. What makes Neil stand out isn’t just his IT skills, but his ability to offer strategic business support through a technical lens. He understands what’s actually useful for your business and helps you move forward with clarity and confidence. If you're looking for trustworthy, expert support from someone who genuinely cares about your success, Neil and Suncoast Web Solutions are the team you can count on. I highly recommend them.
  
 
        
   mike whittingham 
 
 
 
 Trustindex verifies that the original source of the review is Google. Andrew and Neal of Suncoast Web Solutions have looked after our Website for the past decade,The service and knowledge is second to none.They have designed and developed our website to help our business grow with excellant results.
  
 
        
   Haley R 
 
 
 
 Trustindex verifies that the original source of the review is Google. Cannot speak highly enough of Andrew and Neil at Suncoast Web Solutions. Andrew espscially has been nothing but caring, patient and polite. We've had bad past experiences and these guys have turned everything around, couldn't be happier. Very trustworthy, which is hard to find these days, and worth every dollar spent. Finally feel like we're being looked after and our website and traffic to it hasn't been better! Would highly recommend these guys to anyone.. they've been in business a long time and you can see why!
  
 
        
   Megilz 
 
 
 
 Trustindex verifies that the original source of the review is Google. Andrew & Neil have been incredibly helpful. They both played a key role in developing the website for the business I currently work for, & the results exceeded our expectations! Without a doubt, this is the best web design company I’ve had the pleasure of working with. They are so understanding & attentive to detail. They give great advice & recommendations & listen to my ideas/concerns. Thanks guys, appreciate everything you do! 🙂👍
  
 
        
   Kane Townsend 
 
 
 
 Trustindex verifies that the original source of the review is Google. Neil and his team at Suncoast Web solutions were great to deal with. They definitely know their stuff when it comes to web designs. Highly recommend if you’re looking for a professional online presence.
  
 
        
   Custom Pool Cues 
 
 
 
 Trustindex verifies that the original source of the review is Google. I didn't quite understand the design process at first, so a little early communication would have helped that & it was lengthy however the end result was a great looking perfect functioning website that finished up with a meeting about the site with training.
  
 
        
   Keely White 
 
 
 
 Trustindex verifies that the original source of the review is Google. I cannot say enough great things about Suncoast Web Solutions! Neil and the team are always there to help and I always know I can trust them. They are so knowledgeable and experienced in all things website, digital marketing and hosting - we highly recommend them to anyone. 5 Stars!
  
 
        
   Chad Monroe 
 
 
 
 Trustindex verifies that the original source of the review is Google. Neil and the team at Suncoast Web Solutions have looked after and hosted our website for over 12 years now and their advice and services have been invaluable to our business. They have overcome technical issues to deliver the web features we desired. They assisted us to be involved in managing our website proactively ourselves, however if we got out of our depth they would jump in and take over to ensure everything was done correctly. I would highly recommend Suncoast Web Solutions for your web needs.
  
 
  
 
  
 
   Google rating score: 4.8 of 5, based on 34 reviews

We’ve had Suncoast Web Solutions host our website for the last year or so. We moved to them after having had enough of off shore help desks that you...

Oliver Ellice

Thank you to the team at Suncoast Web Solutions and Suncoast Hosting for your services. Owner Neil McNulty is courteous and knowledgable, with systems in place to act promptly...

Taty Hindes

When we initially met Neil we had been badly burnt and ripped off by another provider on the Sunshine Coast. Nearly 2 years on, we have not looked back...

Martin O’kane

SVS Autocare

Thanks Neil for the ongoing website work and hosting. Sometimes we forget how many hosting issues we had before moving to your hosting – since then, virtually trouble free!...

Phil White

Sunshine Antenna Service

Fantastic design services, we used them to update a couple of our websites for an updated look and responsive mobile to also achieve higher Google Page scores, and they...